Order
Can you track your order?
Yes, if you have opened a customer account during the order process, you can track the progress of your order.
If you have not done so, you are welcome to send us an email with the associated 5 digit order number.
Can you change your order?
Once you have ordered, your order is final. However, you can always send an email to contact@tritt-kunst.ch to request changes. However, we cannot guarantee that these changes will be honored.
Can you cancel your order?
You must make your payment with Mastercard, Visacard or Apple Pay. If you do not make a payment, your order will be cancelled. If you have already made your payment, your order is final.
What payment options do we offer?
All payments are to be made in Swiss Francs CHF. We accept VisaCard, Mastercard, ApplePay and TWINT payments.
What delivery options do we offer?
PostPac Economy, PostPac Priority
Switzerland - Lichtenstein 2-5 days.
Shipping Europe 7-14 days
We are not responsible for delays that may occur due to Swiss Post or Customs. When shipping outside of Switzerland and Lichtenstein, customs fees will apply and will not be covered by the seller.
What is the cost of shipping internationally?
You can find the shipping costs for your country under Payment and Shipping
Do we accept exchanges and returns?
Please note that products offered on this website from third suppliers (or products of other brands), which have undergone customization, are excluded from return and / or exchange.
Products
Are our products authentic?
All products offered are original basic products regardless of the brand.
How do I care for and clean my sneakers?
Please take our care instructions to heart so that you are as long as possible happy with your sneakers. NO machine wash! Hand wash only. Do not use harsh, caustic or alcoholic cleaners. DO NOT scratch or rub heavily on the painted surfaces.
Can you also have their sneakers personalized?
Yes. To place an individual order, you can do so by mail, contact form or by phone. To ensure a quick processing of the offer, we need from you as much as possible information such as shoe size, shoe model, delivery date, color, motif. If you have a picture of the sneaker or the motif, it is best to send it immediately.
Are our sneakers weather resistant?
Yes. Our products are water and weather resistant. We professionally prepare the shoes for processing and use Jacquard's clear varnish. This allows you to wear the shoes even in rain and snow. The painted surfaces must not be roughly scratched. Our sneakers wear out just like regular sneakers. So wear them with love and care.
Company
Where is our company located?
Our company is located at Langweidstrasse 4 in CH-8624 Grüt/Gossau. It is not suitable for public visit.
Is there also a store or a store?
Our products are sold exclusively online.
How can you contact us?
You can reach us best via the contact form or by mail at info@tritt-kunst.ch.
Whatsapp and Email Service
Our Whatsapp and email service is available on working days Monday - Friday. Please expect an answer within 24 hours.